The Hot Dog Vendor

This one is a real oldie but a goodie (smile). I have no idea who wrote it but can tell you that I have had a worn out photocopy of this in my files for at least 30 years. Same tale holds true today. Feel free to substitute your company name, products, and chosen form of investments (smile).

There was a man who lived by the side of the road and sold hot dogs.

He sold very good hot dogs.

He put up sign along the highway and advertised in the newspaper telling how good they were.

He stood on the side of the road and cried: “Buy a hot dog, Mister?”

And people bought. Continue reading “The Hot Dog Vendor”

Networking Remains A Contact Sport

I really wanted to use a picture of a fight but …………. (smile). With all the hype surrounding Social media as a way to make contacts, it reminds me that it is even more important to meet contacts. As others have properly pointed out, it’s not about numbers, it is about conversions. And, in my experience, conversions occur face-to-face. Networking is still very much about “pressing the flesh” and “meet and greet”. Why do you think they have TweetUps? Even good little Tweeple recognize that, at some point, they are actually going to have to speak to each other in order to take the relationship to the next higher level (smile).

What social media really is, as Justin Foster puts so well, “old rules, new tools.”  It’s still communication. Social media excels in the areas of branding and initiating some form of contact. Case in point. I was having coffee with Jacob Nordby the other day and as some people were leaving he stopped this one gal and said “Aren’t you …..”. And, yes, she was. They had never met but recognized each other from Twitter. This is a result of branding. Jacob was initiating a form of contact. Mission accomplished. And there are many avenues to get to that goal. Honestly, while social media can be a lot of work, by the same token it encourages folks to be lazy where it counts. Here are some of my favorite, and proven, old school methods: Continue reading “Networking Remains A Contact Sport”

What Do You Do To Invest In Your Success?

Wouldn’t it be nice if we could all have a money tree? Well, maybe you can. But, you first have the plant the seed and water it regularly. These are the investments that you make in order to ensure your success. The question is, how many of us are willing to make that investment and the effort in so doing? I’m constantly amazed by folks who think that this all just happens magically. It’s hard work and sometimes you need to invest some funds in order to reap even greater returns. Sorry, life is like that. Continue reading “What Do You Do To Invest In Your Success?”

Turning Email Into A Tool Not A Chore

I’ve been reading a lot of articles lately talking about the impending doom of email, at least as we know it. Love it or hate it, I believe that some form of this communication medium will be with us for many years to come. Certainly, products like the soon to be released Google Wave may change the way we look at, and use, electronic messaging. For now, for me, email is indispensable.

A little background may help. I work out of my home and have two positions. Standing and sitting (smile). I am an independent sales contractor for Lytle Signs and, while they have an office here in the Boise area, the company headquarters are 125 miles away in Twin Falls, ID. 90% of all design, estimating, manufacturing, and accounting takes place in Twin Falls. Also, at least 50% of my client base is not located in the Boise area. Consequently, almost all of my correspondence is done via email. As is a large percentage of my general communication. Continue reading “Turning Email Into A Tool Not A Chore”

Communication Style Flexing

It’s Sunday night, my to-do list is done, tomorrow is a holiday, and I’m bored to death. What to do? What to do? I’ve got it…..blog (smile). Time for a diversionary post. Time to talk about something that I actually understand and that would be communication styles. This does involve talking, listening, and watching so please put your thumbs away (smile).

My training involves working with what is called the DISC system. There are a lot of programs out there that are actually using this same model but they will assign different names to the personality (communication) styles. What they do have in common is that they recognize four distinct personalities and the ways that these folks typically prefer to communicate with others. But, I get ahead of myself. Let’s first set the stage. Continue reading “Communication Style Flexing”

What Constitutes A Really Hot Lead?

I got a call from a colleague last night and he was lamenting to me about how the leads he is getting from his current group are just not up to standards. Fact is, I’d let him in but his industry is already taken in our lunch group. Maybe the breakfast group that I plan to launch in September? (smile)

As we talked the discussion covered a number of other topics relating to leads groups in general. These included many of the typical challenges that I am all too familiar with: people not showing up, folks not bringing leads, leads that people bring are sub-standard at best. More of a social gathering vs. a business meeting. At NetWorks! we have a cure for that problem. We encourage those folks to find a group that may be more suited for their needs. Mind you, these are all great people and with great businesses. The simple fact is that NetWorks! is not for everybody. Continue reading “What Constitutes A Really Hot Lead?”

34 Customer Service Good Words/Bad Words

I was moving some books around my shelves this morning and an index card fell out on the floor. I have zero idea of where it came from. That being said, I figure that God wanted me to see it and that he wanted you to see these words too (smile). So, here they are. They are marked as:

Words to Use (for extraordinary customer relations) and……

Words to Avoid (for extraordinary customer relations)

Words to Use:

  1. Are you willing?
  2. Will you?
  3. What have you considered?
  4. What are the options?
  5. Which do you prefer?
  6. What are the alternatives?
  7. How can it be corrected?
  8. How can I help?
  9. What do you want me to do?
  10. Here are some options.
  11. I made a mistake
  12. I understand.
  13. I understand your concern
  14. I apologize for (specific action)
  15. however
  16. will/willing
  17. able
  18. unable Continue reading “34 Customer Service Good Words/Bad Words”