Adventures With Web Hosting – A Customer Service Tale

Over at least the past six months, the performance of my websites has ranged from abysmal to flat out not being able to even access them. On-line chats with the support staff of my web hosting company have always been a nightmare. They read to me from a script and they always lay the blame on my sites and particularly whatever plugins I am using. A couple of months ago I was forced to beg and threaten until they finally agreed to escalate my service request to a higher tier. As it turned out, the server that hosted my sites was under a denial of service attack which they were attempting to fend off. During the battle, my sites were moved temporarily before being brought back on line. Even then, it took 48 hours before they were accessible again from any computer. I was not a happy camper. Problems I get. Poor customer service … I don’t. Continue reading “Adventures With Web Hosting – A Customer Service Tale”